What is your return policy?
Due to the perishable nature of our product, we are unable to accept returns. For order discrepancies and damages, please email info@havenskitchen.com within seven (7) days of delivery.

How much is shipping? 

Free shipping on any order over $50. For orders under $50, shipping is $9.99.

Can I have my order shipped to a PO Box?
We ship via UPS and therefore cannot deliver to PO boxes. Please provide a home or work address instead.

How long will my order take to ship?
Our orders generally ship via UPS within 5 business days. Orders ship Monday through Wednesday. Any orders placed Thursday through Sunday will be shipped out the following Monday.

When will my order arrive?
You will receive an email notification when your item has shipped. Orders are expected to arrive within 2 days once item is shipped. You will receive an additional email notification upon delivery. Be sure to refrigerate immediately!

Where is my package?
You will receive tracking information via your confirmation email. If your package hasn’t arrived, we recommend checking with UPS first. Still having trouble? Email us at info@havenskitchen.com, and we'll do our best to help you out.

We are not responsible for packages lost by the carrier or shipped to an incorrect address.

My sauces arrived and the expiration date seems pretty close, what should I do?
Due to the nature of our sauces being fresh, all sauces have a shelf life of 120 days. While we try our best to provide sauces at the peak of freshness, we guarantee all sauce orders shipped will have an expiration date no less than 30 days from your order date. If your sauce expiration is within the 30 day mark, please email us at info@havenskitchen.com, and we will make it right!

Can I buy sauces outside of the US?
We're still pretty new at this online stuff. So we're only available in the US at the moment.

Why do you ship with dry ice?

Dry ice keeps your food cold safely while it travels. If you don’t have any dry ice left in your box, it has dissipated in transit and you can disregard these instructions. Please do not touch the dry ice with your bare hands. Prolonged contact with skin can cause injury. Always handle dry ice with care, using gloves or a folded towel. When disposing of this product, please place the dry ice somewhere well-ventilated where it can sublime safely. Keep away from children and pets!